Shipping, Delivery, and In-Store Pickup
Q. Do you offer free shipping?
A. Yes! All orders over $100 before tax automatically qualify for free shipping within Canada.
Q. Do I qualify for Local Delivery and how does it work?
A. We deliver within a 15km radius of our store for orders over $20 before tax. You can check if your order qualifies on the shipping page of the checkout. After entering your address and proceeding to the shipping page, an option for local delivery will appear if your order qualifies. You can provide special instructions in the notes section at that point. If you live in an apartment building we ask that you leave a phone number and buzzer number, or provide us with a suitable location to leave your delivery.
Q. A product I'm interested in is sold out, when will it be back in stock?
A. Since we're a small batch producer, we're constantly making new batches of all of our products. Many products will be available again within 7-10 days but some, like our Natural Soap, can take as long as a month to produce. If you're curious about a specific product, you can call the shop or reach out to us on social media and we'll happily let you know when you can expect to see that product back in stock.
Q. Are your products made in Canada?
A. Yes! Every 1000 Islands Soap Company product is made in our shop in Kingston, Ontario. There are a few products on our site that are not made by us, all of which are clearly identified in the product description. These products include the Sprmal Charcoal Infused Bamboo Toothbrush and the Shaving Brushes.